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Animal Control

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1. Where is the Mount Pleasant animal shelter located?

The Mount Pleasant Animal Control shelter is located at the corner of W15th St and Mulberry.

2. Does Mount Pleasant have a "leash law"?

Yes, an animal must be within an enclosed fence or kennel and can not run loose. It is illegal to leave a dog or cat tied up (tethered) to a cord, rope, chain or other restraint. You can walk an animal on a leash. For more information please review the Mount Pleasant City Ordinance involving Animals.

3. How many dogs, cats or ferrets can I keep?

An owner or harborer may keep no more that four dogs, cats or ferrets of any combination, over the age of two months.

4. When I see an animal running loose what should I do?

Call the Mount Pleasant Animal Control office at 903-575-4174, Monday through Saturday 8 a.m. to 5 p.m. (excluding City holidays). If no one answers the phone during business hours then please leave a message.

If you need assistance for a dog bite, dangerous animal, or injured animal and the Animal Shelter did not answer the phone, call the Mount Pleasant Police Department at 903-575-4004. A police department operator will evaluate the call and determine if a police response is needed.

Found harbored animals can be reported to the Shelter during business hours for collection.

5. Can county residents use the animal control and protection facility?

Yes, under an agreement with Titus County, Titus County residents can bring stray or unwanted animal to the facility at no cost. The shelter will also accept animals from Mount Pleasant residents.

The city has an animal contract with the City of Pittsburg and Gilmer. Only animal control officers from those cities can deliver an animal to the shelter. The shelter does not accept animals from Winfield, Pittsburg, Gilmer or any other city or county residents.

6. How long are animals kept?

Animals are kept at least 72 hours from the time they enter the facility, excluding Sundays and holidays.

7. Are dogs or cats required to be registered or licensed by the city?

The city does not register animals, however, a current rabies vaccination is required by the time the animal is four months of age and every 12 subsequent months thereafter. In addition, the veterinarian shall issue a metal vaccination tag that must be placed around the animal's neck. the vaccination tag must be upon the animal at all times.

8. What is the cost to reclaim my pet?

The cost is $25 for the first day or any part thereof and $10 for each additional day.

9. What does it cost to adopt an animal?

After 72 hours of an animal being brought in, an animal is deemed suitable by the animal control officer and can be adopted. The city does not guarantee health or temperament of any animal. The prospective owner will be required to have the animal sterilized and vaccinated under State law. The cost ranges from $43.00 to $88.00 depending on the sex and species of the animal.

10. Where do I report a barking dog?

Contact the Mount Pleasant Animal Control office at 903-575-4174 Monday through Saturday 8:00 a.m. to 5 p.m. (excluding holidays). After hours or on holidays contact the Mount Pleasant Police Department at 903-575-4004 to report the disturbance.

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Civic Center

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1. Who is responsible for setting up the room and cleaning up after an event at the Civic Center?

Civic Center personnel will set up your room as you direct and will clean up after the event. However, eating utensils, table coverings, and decorations are not provided.

2. How do I rent a room at the civic center?

Contact the civic center at 903-575-4190 to schedule the event. You will then be asked to sign a contract and pay one-half of the rental fee prior to confirmation. The balance of the rental payment is due prior to the event.

3. What equipment is available at the civic center and what are the charges?

The civic center has a state-of-the-art audio / visual system with 4 electric projection screens, wired and wireless microphones, podiums, risers, coffee makers, pianos, and a TV and DVD player available for use at no charge. In addition, the Main Hall can provide accent lighting, background music and a sound system perfect for conferences or banquets. Wireless Internet access is available throughout the center. For more information, contact the civic center at 903-575-4190.

4. Are animals allowed in the civic center?

No animals or pets are permitted in the building except seeing-eye dogs, animals part of an event, and other legitimate assistance animals. Animals that will be part of an event must be contained in cages in the leased area at all times. Provisions must be provided for their safety and prevention of damage to the facility. Cleanliness is expected, and catch pans must be used under all cages. Grooming may not be done inside the building. Additional insurance and/or deposits may be required.

5. Is alcohol permitted at the civic center?

Only under very specific guidelines. You must discuss this with the civic center manager.

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Code Enforcement

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1. Where is the Code Compliance building located?

We are located at 500 N. Madison Ave (across from City Hall)

2. Where can I find information about the requirements for operating a food service establishment and what the inspectors are looking for when they inspect a business?

Call or come by the code enforcement office where a copy of the Texas Food Establishment Rules can be purchased for $5.00. This booklet contains the requirements for food service and a copy of the inspection form used in the inspection process. See online forms.

3. Do I have to obtain a health department permit to sell food?

Yes. Anyone wishing to operate a food service establishment or sell any food products to the public within the city limits of Mount Pleasant must obtain a permit before conducting such business. See on-line forms.

4. How much does a health department permit cost?

Health department permit fees range from $25.00-$75.00, based on type of establishment. See on-line forms.

5. Do I need a food handler certificate or health card to work in a food service business?

Yes. Anyone working in a food service establishment must have a current food handler certificate or health card before employment. Food handler certificates can be obtained by logging on to our website and taking the course. Once completed, you may print your certificate from your computer. Food Handler certificates are valid for two full years. Health cards are issued based on the submission of medical information from your health care provider or clinic for a fee of $2.00. Health cards must be renewed annually and are issued at the Code enforcement office at 500 N. Madison accross from city hall.

6. Can you do anything about the trashy conditions on the property next to me?

If the property has high weeds and grass (above 12 inches), trash or rubbish, tree trimmings, or items stored outside such as appliances, tires, auto parts, metal, etc., an officer may notify the owner or occupants that these conditions are in violation of the health and sanitation ordinance.

7. Can I put up garage sale signs?

Only one (1) sign shall be allowed for each garage sale. If a sign is used, it must be placed on the property where the garage sale is located. No garage sale sign shall be attached to any utility poles, trash receptacles or in the city rights-of-way.

8. Whom do I call to report a possible junk vehicle in my neighborhood?

Call the Mount Pleasant Police Department at 903-575-4004.

9. There is a dilapidated old house in my neighborhood. Whom can I report it to?

Call the office of the Director of Building and Development at (903)575-4000.

10. Whom do I contact for illegal dumping?

Call 1-877-A-DUMPER (1-877-238-6737).

11. Whom do I call about a city lot that is overgrown?

Contact Environmental Services at (903) 575-4149

12. Can you enforce having trash/garbage cleaned up from property?

Yes. It is the duty of any owner, occupant or agent in charge of any real property in the municipality to keep the area from his/her property line to the curb line or street pavement, free and clear of trash/garbage.

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Fire

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1. Are we under a burn ban?

At this time the City of Mt. Pleasant and Titus County are not under a burn ban.
You may burn items such as small tree limbs, sticks, leaves and grass clippings. You must keep them in small piles, stay with the pile while you burn and burn during daylight hours only.
You may NOT burn trash, processed wood, old houses/buildings, tires, etc.
You may NOT leave burn piles unattended.
You may NOT burn after dark.
If anyone complains because of smoke the fire department will ask you to extinguish your fire.

2. How do I get a copy of a report (structure fire, vehicle fire, vehicle accident, etc.)?

To obtain a copy of a fire report, please see ‘Fire Reports’, by clicking HERE

3. Am I allowed to set off fireworks in Mt. Pleasant?

Setting off fireworks in the city limits of Mt. Pleasant, Texas is prohibited.

4. Does the Fire Department allow tours of the station and fire trucks?

The Fire department welcomes station tours for schools, civic groups, clubs and private groups. Tours can be customized to your needs and to the amount of time you wish to spend at the station. Most tours last around 15-30 minutes. To schedule a tour, please contact Central Fire Station at (903) 575-4144 during normal business hours.

5. How do I report a fire?

To report a fire, dial 9-1-1

6. What is the Non-Emergency phone number for the fire department?

The non-emergency numbers for the fire department are:
Central fire station: 903-575-4144
Station 2: 903-575-4012

7. Is Fire extinguisher training available in Mt. Pleasant?

Fire extinguisher training is available, upon request, to businesses, healthcare facilities and civic groups IF THE BUSINESS PROVIDES EXTINGUISHERS. To schedule a training class, please contact Central Fire Station at (903) 575-4144 during normal business hours (M-F, 8AM – 5PM)

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Library

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1. Does the library accept donations of used books?

Yes, the library does accept gently used books. View the library's donation policy for more info. Gifts & Donations Policy

2. Does the library offer tours?

Yes- Tours of the library and/or museum can be tailored to fit the interests of your group, and must be scheduled in advance. Call the library at 903-575-4180 to schedule.

3. Can the library's card catalog be accessed from my home or office computer?

Yes- The card catalog is available online 24/7. Online Card Catalog

4. Can I renew my books online?

Access your account online to renew books or to reserve an item that another patron currently has checked out. Login using your library card number and your last name in all caps. Access your account.

5. Does the library rent meeting rooms?

The library doesn't rent meeting rooms, but the Civic Center has several rooms available. Mount Pleasant Civic Center

6. Can my child visit the library alone?

Children must be over the age of 10 years to visit the library without an adult caregiver. Leaving children for extended periods is not acceptable. See the library policy regarding children in the library for more information. Kids in the Library

7. Does the library have tax forms?

The library has basic tax forms available only during tax season. Forms may also be downloaded from the IRS website or ordered from the IRS by phone and delivered to your address. IRS website

8. Where is the library located?

The library is located at 601 North Madison, next to City Hall and the Police Department. The main entry is at the corner of Van Buren and Sixth Street (back corner nearest MPPD).

9. Does the library have eBooks?

Yes! The library has eBooks. Patrons may access and download eBooks using their library card number and last name in all caps. Search & download eBooks

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Main

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1. How do I contact a city/county department?

Visit the Staff Directory to find all department and staff contact information.

2. Where can I find the answers to my frequently asked questions?

Use the FAQs module to easily find answers to the questions you ask the most.

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Parks

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1. How many pavilions are available for rental?

Dellwood Park has one large pavilion and two small pavilions. Danny Drive Pavilion will seat approximately 150 people, and Redfearn and West End Pavilions approximately 24-30. A large pavilion at Heritage Park seats approximately 140. Barbeque grills are located at both large pavilions and restroom facilities are accessible. Small pavilions are located at Town Lake Park and Oaklawn Park and a gazebo at Caldwell Park.

2. How long are the walking trails at Dellwood, Heritage and Oaklawn Parks?

Dellwood Park, located at 726 E. Ferguson has a lighted walking trail in two sections. The east end trail is 1,550 feet and the west end trail is 1,850 feet. (To walk one mile, walk the west end, the east end, then repeat the west end.)

3. Is fishing allowed at the city lakes? Is a license required?

Yes. Follow the same guidelines you would at any other lake. The game warden will make periodic checks in this area.

4. How many ball fields are available for tournament use?

We have four fields at the girls complex in Heritage Park, seven fields at the boys complex at Fair Park, two men's softball fields at Heritage Park South, and one field at Oaklawn Park. These are available for tournaments after the local youth league season.

5. How many soccer fields are there in the parks system?

We have seven unlit soccer fields available for youth leagues at:
R.L. Jurney Park
1216 E. 8th St

Adult soccer associations use these fields after youth league games. We also have one unlit soccer field at:
Heritage Park
1320 W. 16th St.

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Police

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1. How do I report a crime?

To report a crime that has already occurred within the city of Mount Pleasant, call 903-575-4004, and the communication’s officer will dispatch an officer to your location. This would be a crime that there is no immediate danger, such as a break in to your home, business or vehicle or damage to your property that has already occurred.

To report an emergency, call 9-1-1 immediately.
A true emergency is any fire, injury or illness, which endangers a person’s safety, or a crime in progress. An emergency is life threatening and requires immediate response from fire, medical or police personnel.
You would call 9-1-1 to:
• Save a life.
• Put out a fire.
• Stop a crime.

2. How do I obtain a police report?

You can come into the Police Department during normal business hours (8a.m. to 5p.m. Monday through Friday excluding holidays) and complete a records request form at the dispatch window. You may also download a form and bring your completed form to the Police Department. Link to open records form.

3. How do I obtain a copy of a crash report?

Crash reports may be obtained at the Mount Pleasant Police Department during business hours (Monday through Friday 8am to 5pm excluding holidays) and the cost is $6.00. You may also access your report online from Police Report US. Police Reports link

4. How do I obtain a local background check?

Local background checks are the only background checks performed at Mount Pleasant Police Department. You must present a current picture ID that has your date of birth, such as a driver’s license, passport, or Texas state identification card. The cost of the background checks are $5.00.

5. Where is the Police Department located?

The Mount Pleasant Police Department is located at 501 N. Madison Ave., Mount Pleasant, Texas. For any further information call 903-575-4004.

6. Can I have my fingerprints taken at the Mount Pleasant Police Department?

Yes, the Police Department is available for fingerprinting, Tuesdays and Fridays from 9 a.m. to 4 p.m. Fees are $10.00 and picture ID is required.

7. What is the procedure for reporting a stray animal that needs to be picked up?

Contact the Mount Pleasant Animal Control office Monday through Saturday 8 a.m. to 5 p.m. (excluding holidays) at 903-575-4174. After hours or on holidays contact the Mount Pleasant Police Department at 903-575-4004.

8. Where do I file a complaint about a barking dog?

Contact the Mount Pleasant Animal Control office at 903-575-4174 Monday through Saturday 8:00 a.m. to 5 p.m. (excluding holidays). After hours or on holidays contact the Mount Pleasant Police Department at 903-575-4004.

9. How do I pay a citation?

Follow the directions on your citation, or contact the Mount Pleasant Municipal Court at 903-575-4010 for any questions.

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Streets

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1. Where do I report a street sign down or missing?

Contact customer service at 903-575-4000. You will need to supply information concerning location or address and type of sign. Our staff will direct your report to either the Texas Department of Transportation or street department as needed.

2. How do I report a pothole that needs to be repaired?

Call the street department at 903-575-4000, with address and/or nearest cross street, or report it online .

3. Where do I report overgrown shrubs and overhanging tree limbs that need to be removed?

The City will cut back low hanging limbs over the street to a height of approximately 15’, and will keep overgrown shrubs or limbs cut back to the curb or to the edge of pavement if no curb exists. City crews do not cut limbs on private property, or any with entangled lines or wires. Call the street department at 903-575-4000 to report streets blocked by downed or overhanging limbs, or overgrown shrubs. Call the appropriate utility company if fallen or overgrown limbs on your property have involved lines or wires.

4. My street is dirty. How do I get it swept?

The City operates with two street sweepers, one on a continuous basis and one on an as-needed basis. The sweeper works in general areas of the City according to the following schedule:

• Monday, northeast quadrant


• Tuesday, southeast quadrant


• Wednesday, southwest quadrant


• Thursday, northwest quadrant


• Friday, downtown, country club, and lakeside areas

With questions or concerns, contact customer service at 903-575-4000.

5. How do I report a drainage problem?

The streets department continually monitors culverts and drainage areas in which the city holds easements; paying special attention to those with frequent stoppage issues from rain and debris runoff. To report a drainage concern, call a customer service representative at 903-575-4000.

6. How do I report a traffic signal outage?

All traffic lights and signals in the City of Mount Pleasant belong to the Texas Department of Transportation. Outages or complaints should be directed to them at 903-572-8511.

7. How do I report street light outage?

Street lights are maintained by AEP. To report an outage, call 903-575-4000, with the nearest address and the pole number. Your complaint will be reported to AEP who, in most cases, will have it repaired within 72 hours.